Shipping, Returns & Frequently Asked Questions Policy

1. National and International Shipping

We offer national shipping through Coordinadora or Servientrega, and international shipping via trusted carriers such as DHL or FedEx. Each artwork is carefully packaged to ensure its protection during transit.

2.Types of Products

We offer:

• Artwork available in stock.

• Custom pieces, including portraits, sculptures, or paintings in specific formats, sizes, or themes, according to the client’s needs and preferences. These commissioned works require prior coordination and a tailored creation process

3. Delivery Times

Artwork in stock is shipped within a maximum of 5 business days. Custom pieces require additional production time, which will be communicated when the order is confirmed. Delivery times vary depending on the destination and the courier service.

4. Returns

We accept returns in the following cases:

• Damage caused during shipping.

• Order errors (incorrect product or an item different from what was requested).

Return requests must be submitted within 30 calendar days of receiving the product.

5. Procedure and Costs

• If the return is due to an error on our part, we cover all shipping costs.

• If the product was damaged during transit, the claim will be processed through the insurance associated with the artwork.

  To begin a return, please contact our customer service team and provide photographic evidence of the issue.

6. Restrictions

Custom pieces are not eligible for exchanges or returns, except for the reasons already mentioned (damage or error). We do not accept returns for any reasons other than those stated above.

Frequently Asked Questions (FAQ)

Do you offer international shipping?

Yes. We ship both nationally and internationally through specialized carriers that ensure careful handling of all artworks.

How long will my order take to arrive?

It depends on the destination and the type of artwork. In-stock pieces are shipped within a maximum of 5 business days. Custom pieces require additional production time, which will be communicated at the time of purchase.

What types of custom artwork do you offer?

In addition to portraits, we create custom sculptures and paintings based on the client’s specifications (format, size, theme, or technique).

What happens if my artwork arrives damaged or incorrect?

You may request a return within 30 calendar days, providing photos of the damage or error. We will coordinate the appropriate replacement or refund.

Who covers the cost of a return?

If the issue was caused by an error in the order, the company will cover all return shipping costs.
If the damage occurred during transit, the associated shipping insurance will cover the claim.

Can I return an artwork if I simply change my mind?

No. Due to the artistic and often personalized nature of our products, we do not accept returns based on personal preference.

How can I track my order?

We will send you a tracking number so you can monitor your shipment through the carrier’s website.

What payment methods do you accept?

We accept bank transfers, credit cards, and secure electronic payment platforms. Instructions will be provided at the end of your purchase.

How can I contact you?

You can email us at artbustos.oficial@gmail.com or call us at +57 304 327 7191. We will be happy to assist you.